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Partner with Atlink for Service Desk

Allow us to help you unlock true scalability

Service Desk Support

At Atlink we understand that your service desk is the heart of your organization. Your service desk interacts with your customers on a daily basis and therefore ensuring you have the right technical team is vital.

Atlink’s fully managed Service Desk solution delivers end-user technical help services direct to your customers, troubleshooting issues reported by them until the issue has been resolved. We focus on First Contact Resolution (FCR) and our aim is to get your customers up and running as quickly as possible, whilst taking the pressure off your technical engineers.

Are you faced with the following challenges?

technical support

Are your technical support tickets stacking up?

working at night

Are your best engineers working at night?

running low on resources

Are you running low on resources?

monitoring

Do you struggle with Daily monitoring?

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Why choose Atlink

Atlink’s white labeled NOC solution works as an extension of your business, taking care of your client’s servers and devices for day-to-day business operations.

Secured Daily Technical Support

Secured Daily Technical Support

Our Service Desk operates daily. Our highly skilled 3rd line engineers, ensuring your service levels remain high and your customers happy.
 

Focus on what matters

Focus on what matters

Our Service Desk will free up your own MSP resources, enabling you to win more business, deliver higher value-add work and develop client relationships.

Peace of mind

Peace of mind

Gain complete peace of mind knowing that a highly trained team are on hand when your clients need it most, ensuring your service levels remain high and your customers happy.

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Extend your capabilities

Our white labeled Service Desk is offered across any time zone, in-hours, out-of-hours or 24/7. Our flexible approach means that you can tailor our offer to match your client’s individual requirements.

Call escalation and password resets

Call escalation and password resets

third-party vendor management

Third-party vendor management

Software updates and installation

Software updates and installation

User account creation

User account creation

RSA

Root Cause Analysis (RSA)

Remote remediation

Remote remediation

Process

How It Works

Atlink's service desk solution provides direct technical it support to your clients. We aim to get your customers up and running as quickly as possible.

Issue Logged

We answer tickets in real-time. Our service desk ensures that tickets are worked on in adequate timescales according to the priority and issue.

Ticket monitoring

We monitor the progression of tickets against SLAs, work with the technical team to resolve issues and provide informative updates.

Resolution

Once tickets are resolved, we will keep in touch to ensure things continue to run smoothly.

Service desk brochure: discover why so many msps are outsourcing to Atlink

Download our service desk brochure and discover why so many msps are working with Atlink.

At Atlink we understand that your service desk interacts with your customers on a daily basis and therefore ensuring you have the right technical team is vital.

A capable and well-equipped service desk is absolutely essential for a successful business. Discover why so many msps outsource such an important and essential operational function to Atlink.

View Brochure