At Atlink we understand that your service desk is the heart of your organization. Your service desk interacts with your customers on a daily basis and therefore ensuring you have the right technical team is vital.
Atlink’s fully managed Service Desk solution delivers end-user technical help services direct to your customers, troubleshooting issues reported by them until the issue has been resolved. We focus on First Contact Resolution (FCR) and our aim is to get your customers up and running as quickly as possible, whilst taking the pressure off your technical engineers.
Our Service Desk operates daily. Our highly skilled 3rd line engineers, ensuring your service levels remain high and your customers happy.
Our Service Desk will free up your own MSP resources, enabling you to win more business, deliver higher value-add work and develop client relationships.
Gain complete peace of mind knowing that a highly trained team are on hand when your clients need it most, ensuring your service levels remain high and your customers happy.
Atlink's service desk solution provides direct technical it support to your clients. We aim to get your customers up and running as quickly as possible.
We answer tickets in real-time. Our service desk ensures that tickets are worked on in adequate timescales according to the priority and issue.
We monitor the progression of tickets against SLAs, work with the technical team to resolve issues and provide informative updates.
Once tickets are resolved, we will keep in touch to ensure things continue to run smoothly.
At Atlink we understand that your service desk interacts with your customers on a daily basis and therefore ensuring you have the right technical team is vital.
A capable and well-equipped service desk is absolutely essential for a successful business. Discover why so many msps outsource such an important and essential operational function to Atlink.
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